Copyleaks's Services status page - Billing and subscription requests failing in US datacenter – Incident details

All systems operational

Billing and subscription requests failing in US datacenter

Resolved
Partial outage
Started 27 days agoLasted 35 minutes

Affected

US Datacenter

Partial outage from 12:10 PM to 12:45 PM

api.copyleaks.com

Partial outage from 12:10 PM to 12:45 PM

app.copyleaks.com

Partial outage from 12:10 PM to 12:45 PM

Updates
  • Resolved
    UTC
    Resolved

    This issue has been resolved.
    Billing and subscription requests in the US datacenter returned to normal.
    Scans that failed during the incident window may need to be resubmitted.

  • Investigating
    UTC
    Investigating

    Billing and subscription requests in our US datacenter returned errors. Some plagiarism scans submitted through the API and the web app failed to start or ended with an error, and subscription and credit information did not load correctly for some customers.

    Customers in our EU datacenter were not affected.