Copyleaks's Services status page - Notice history

Some AI Detector scans in our US datacenter are failing.

We are looking into it.

All other features are working normally, and our EU datacenter is not affected.

We are seeing slower than usual processing for scans submitted in our US datacenter, caused by an ongoing incident at our upstream cloud provider.

Our EU datacenter is unaffected.

We are monitoring the provider's incident and will update as it progresses.

Billing and subscription requests in our US datacenter returned errors. Some plagiarism scans submitted through the API and the web app failed to start or ended with an error, and subscription and credit information did not load correctly for some customers.

Customers in our EU datacenter were not affected.

Some scans took longer than usual to complete. Scans were not lost

and completed normally. We implemented a fix and are monitoring.

Some plagiarism scans submitted took longer than usual to complete.
The cause has been identified, and a fix has been applied.
No scans were lost and all scans are completing.

Scan times are returning to normal and we are monitoring recovery.