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copyleaks.com - Operational
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No notices reported this month
This incident has been resolved.
We implemented a fix and are currently monitoring the result.
Some AI Detector scans in our US datacenter are failing.
We are looking into it.
All other features are working normally, and our EU datacenter is not affected.
The upstream cloud provider incident has been resolved and all US services are operating normally. Scans queued during the incident have been processed.
Access has been restored. Performance may still be intermittent while our upstream provider's incident is resolved. We continue to monitor.
Customers in our US datacenter were unable to access Copyleaks, and scan processing was delayed. This was caused by an ongoing incident at our upstream cloud provider.
Access is being restored and performance is recovering, though it may still be intermittent.
Our EU datacenter is unaffected.
We are monitoring the provider's incident and will update as it progresses.
We are seeing slower than usual processing for scans submitted in our US datacenter, caused by an ongoing incident at our upstream cloud provider.
This issue has been resolved. Billing and subscription requests in the US datacenter returned to normal. Scans that failed during the incident window may need to be resubmitted.
Billing and subscription requests in our US datacenter returned errors. Some plagiarism scans submitted through the API and the web app failed to start or ended with an error, and subscription and credit information did not load correctly for some customers.
Customers in our EU datacenter were not affected.
Plagiarism scans in EU are completed normally.
Some scans took longer than usual to complete. Scans were not lost
and completed normally. We implemented a fix and are monitoring.
Some plagiarism scans submitted took longer than usual to complete.The cause has been identified, and a fix has been applied. No scans were lost and all scans are completing.
Scan times are returning to normal and we are monitoring recovery.
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