Copyleaks's Services status page - Notice history

All systems operational

copyleaks.com - Operational

100% uptime
Aug 2026
Sep 2026
Oct 2026

Notice history

View current status

Oct 2026

OCT26
Scheduled maintenance: Copyleaks EU region – Monday 26 October 2026
Planned8:00 AM – 8:00 AMUTC
  • Planned
    October 11, 2026 at 12:42 PMUTC
    Planned
    October 11, 2026 at 12:42 PMUTC

    We will perform scheduled maintenance on the Copyleaks EU region on Monday, 26 October 2026. During this window, the APP, API, and LMS integrations may be unavailable for part of the time.
    No action is required on your side. Questions: support@copyleaks.com.

Delayed scans in US datacenter
ResolvedDegraded performance2 hours 20 minutes
  • Resolved
    UTC
    Resolved

    Scans are completing at normal speed again. The issue lasted from 18:40 to 21:00 (UTC+3).

  • Monitoring
    UTC
    Monitoring

    Scan processing speed is back to normal. We are monitoring to make sure it stays stable.

  • Identified
    UTC
    Identified

    Since 18:40 (UTC+3), some scans in our US datacenter are taking longer than usual to complete due to an issue with our cloud provider. Scans are still being processed. We are working on it and will update when processing speed is back to normal.

Sep 2026

Issues with scan processing in the US datacenter
ResolvedPartial outage2 hours 2 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified
    UTC
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.
Issues with the AI Detector (US)
ResolvedPartial outage1 hour 5 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    UTC
    Investigating

    Some AI Detector scans in our US datacenter are failing.

    We are looking into it.

    All other features are working normally, and our EU datacenter is not affected.

Delayed scan processing in the US datacenter
ResolvedMajor outage1 hour 20 minutes
  • Resolved
    UTC
    Resolved

    The upstream cloud provider incident has been resolved and all US services are operating normally. Scans queued during the incident have been processed.

  • Monitoring
    UTC
    Monitoring

    Access has been restored. Performance may still be intermittent while our upstream provider's incident is resolved. We continue to monitor.

  • Update
    UTC
    Update

    Customers in our US datacenter were unable to access Copyleaks, and scan processing was delayed. This was caused by an ongoing incident at our upstream cloud provider.

    Access is being restored and performance is recovering, though it may still be intermittent.

    Our EU datacenter is unaffected.

    We are monitoring the provider's incident and will update as it progresses.

  • Identified
    UTC
    Identified

    We are seeing slower than usual processing for scans submitted in our US datacenter, caused by an ongoing incident at our upstream cloud provider.

    Our EU datacenter is unaffected.

    We are monitoring the provider's incident and will update as it progresses.

Aug 2026

Billing and subscription requests failing in US datacenter
ResolvedPartial outage35 minutes
  • Resolved
    UTC
    Resolved

    This issue has been resolved.
    Billing and subscription requests in the US datacenter returned to normal.
    Scans that failed during the incident window may need to be resubmitted.

  • Investigating
    UTC
    Investigating

    Billing and subscription requests in our US datacenter returned errors. Some plagiarism scans submitted through the API and the web app failed to start or ended with an error, and subscription and credit information did not load correctly for some customers.

    Customers in our EU datacenter were not affected.

Delay on plagiarism scans
ResolvedDegraded performance2 hours 9 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Update
    UTC
    Update

    Plagiarism scans in EU are completed normally.

  • Identified
    UTC
    Identified
    We are continuing to work on a fix for this incident.
  • Update
    UTC
    Update
    We are currently investigating this incident.
  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.
Delays on some US plagiarism scans
ResolvedDegraded performance1 hour 53 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    Some scans took longer than usual to complete. Scans were not lost

    and completed normally. We implemented a fix and are monitoring.

Delayed plagiarism scans
ResolvedDegraded performance2 hours 42 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    Some plagiarism scans submitted took longer than usual to complete.
    The cause has been identified, and a fix has been applied.
    No scans were lost and all scans are completing.

    Scan times are returning to normal and we are monitoring recovery.

Previous

Aug 2026 to Oct 2026

Next